Privacy Policy

Last updated: 05/05/2025

1. Who We Are

We are CardioMate, a UK-based health technology brand. We sell NHS-grade blood pressure monitors and provide customer support. We are the data controller for the purposes of the UK GDPR and Data Protection Act 2018.

Contact us:

  • Email: info@cardiomate.co.uk
  • Address:  321-323 High Road

                     Chadwell Heath

                      Essex RM6 6AX

                      United Kingdom

2. What Personal Data We Collect

Data Type Examples
Identity Name, title
Contact Email, address, phone
Order Purchase details (not card info)
Technical IP address, browser, device type
Usage Page visits, time on site
Consent Preferences Cookie settings, opt-ins

3. How We Use Your Data

  • To process and deliver orders
  • To provide customer support
  • To improve website performance
  • To send updates or offers (if consent is given)
  • To comply with legal obligations

We never sell your personal data.

4. Legal Bases

We rely on these lawful bases under UK GDPR:

  • Contract – to fulfil your order
  • Consent – for marketing or optional cookies
  • Legal Obligation – e.g. for tax compliance
  • Legitimate Interests – improving services, fraud prevention

5. Sharing Your Data

We may share your data with trusted third parties like:

  • Payment providers (e.g., Stripe, PayPal)
  • Delivery services (e.g., Royal Mail, DPD)
  • Email and analytics tools (e.g., Google Analytics, Mailchimp)

All partners comply with UK GDPR and only process data on our behalf.

6. Data Security

We implement strong technical and organisational measures, including:

  • SSL encryption
  • Secure checkout processes
  • Staff access controls
  • Regular platform updates

7. Your Rights

You have the right to:

  • Access the data we hold about you
  • Correct inaccuracies
  • Request deletion (in some cases)
  • Withdraw consent at any time
  • Complain to the ICO at ico.org.uk

8. Data Retention

We keep your data as long as needed for:

  • Order processing and fulfilment
  • Legal and accounting purposes
  • Customer service and support

9. Third-Party Links

We may link to other websites. We are not responsible for their privacy practices. Please review their privacy notices.

10. Updates

We review and update this policy regularly. Major changes will be announced on this page.