Terms and Conditions

 

1. Introduction
These Terms govern your use of the CardioMate website and all transactions related to our products and services. Any additional agreements you enter with us will take precedence over these Terms where conflicts exist.

2. Acceptance of Terms
By accessing or using our website, you agree to be bound by these Terms. Your continued use constitutes acceptance of the current version.

3. Electronic Communications
You consent to receive communications from us electronically, which will satisfy any legal “in writing” requirements.

4. Intellectual Property
All content on this website is protected by intellectual property laws. No content may be used without our express written permission, except as permitted by law.

4.1 Rights Reserved
You may not reproduce, distribute, or create derivative works from our content without authorisation. Limited sharing of our newsletter is permitted.

5. Third-Party Links
We are not responsible for third-party websites linked from our site. Your use of such sites is at your own risk.

6. Account Registration
You must maintain the confidentiality of your account credentials and are responsible for all activities under your account.

7. Returns & Refunds
You may return products within 30 days of receipt for a full refund, Items must be returned in original package, like new condition.

8. User Content
We reserve the right to monitor and remove any user-generated content that violates these Terms.

9. Warranty Coverage

9.1 Limited Warranty

CardioMate warrants that its blood pressure monitors will be free from manufacturing defects in materials and workmanship under normal use for 5 years from the date of original purchase (“Warranty Period”).

What’s Covered:

  • Defective components affecting core functionality
  • Faulty sensors providing inaccurate readings
  • Power system failures under normal use
  • Display malfunctions

9.2 Warranty Exclusions

This warranty does not cover:

  • Normal wear and tear (including cuff deterioration)
  • Damage from accidents, misuse, or neglect
  • Problems caused by unauthorised repairs or modifications
  • Damage from improper cleaning (use of harsh chemicals)
  • Issues arising from use with non-CardioMate accessories
  • Battery replacement (consumable item)
  • Devices without proof of purchase
  • Damage from environmental factors (extreme temperatures, moisture, etc.)

9.3 Warranty Claims Process

To make a warranty claim:

  1. Contact our support team at info@cardiomate.co.uk with your proof of purchase
  2. We will provide a pre-paid return label if applicable
  3. Our technicians will inspect the device within 5 business days of receipt
  4. You will receive either:
    • A repaired or replacement device, or
    • A pro-rated refund based on device age if unrepairable

Important Notes:

  • This warranty is non-transferable and applies only to the original purchaser
  • Replacement devices inherit the remaining warranty period of the original product
  • All warranty repairs include free return shipping within the UK

9.4 Statutory Rights

This warranty is in addition to and does not affect your statutory rights under UK consumer law.

10. Privacy
We handle your personal data in accordance with our Privacy Policy, available on our website.

11. Changes to Terms
We may update these Terms periodically. Your continued use after changes constitutes acceptance.

12. Governing Law
These Terms are governed by UK law. Any disputes will be resolved in UK courts.

Contact Us
For questions about these Terms, please contact:

CardioMate

321-323 High Road

Chadwell Heath

Essex RM6 6AX

United Kingdom

info@cardiomate.co.uk